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Important Message from eBay's Fraud Investigations Team
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Dear zzzz-zzzz,
Our records show that you were a bidder or buyer of one or more items
from eBay ID: 84disturbed. We recently removed this seller's active
listings and suspended the seller's trading privileges. Due to privacy
concerns we cannot share further details about this seller.
If the seller asks you to complete this
transaction outside of eBay, we strongly recommend that you do not
proceed with the transaction. Transactions for items listed on eBay but
then completed off of the eBay platform are not covered by buyer
protection programs offered by eBay and can be highly indicative of
fraud. For more information on Offers to Buy or Sell Outside of eBay,
copy and past the following Help Page link into your browser:
http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html.
If you have already paid for this item but have not received it, you should take all possible steps to receive reimbursement.
1. If an amicable resolution cannot be reached, the buyer can close
their Item Not Received dispute and escalate it to a claim. If the
transaction was paid for using PayPal and qualifies for PayPal Buyer
Protection the claim will be routed to PayPal for review typically
within 30 days. (
http://pages.ebay.com/securitycenter/faq/itemnotreceivedprocess.html)
and qualifies for PayPal Buyer Protection the claim will be routed to PayPal for review typically within 30 days. (
http://pages.ebay.com/securitycenter/faq/itemnotreceivedprocess.html)
2. Stop payment with your bank if you paid by check.
3. Contact the Security Department of your credit card company to file a chargeback if you paid via credit card.
4. Payment via Western Union or Money Gram is against eBay?s Acceptable Payment Policy
http://pages.ebay.com/help/policies/accepted-payments-policy.html.
If you paid via Western Union or MoneyGram, contact the company
directly (Western Union 800-325-6000 or MoneyGram 800-926-9400). eBay
does not protect payments made via Western Union or MoneyGram per our
Acceptable Payments Policy (
http://pages.ebay.com/help/policies/accepted-payments-policy.html).
5. If you paid with PayPal, eligible transactions will receive coverage
up to $200 at no additional cost. However, the majority of transactions
may be covered up to $2,000. To file a claim with PayPal, login to your
PayPal account and copy and paste the following link into your web
browser:
http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside.
Scroll down to the bottom of the page and click on the File a Claim
link. PayPal claims must be filed within 45 days of the close of the
listing. It may take at least 30 days to complete the investigation and
resolve the dispute.
Our goal is to ensure that your eBay experience is safe so that you can
buy confidently. It is rare that something goes wrong with a
transaction on eBay. However, in the event it does, we would like to
provide as much assistance as possible to help resolve the issue.
Please do not respond to this email, as your reply will not be received.
Regards,
eBay Trust & Safety
